Privacy Policy
1. Introduction
At Green Grant Solution Ltd, your privacy is extremely important to us. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit or use our website.We are committed to safeguarding your data and ensuring full transparency. If we ask you to provide information that identifies you, please be assured that it will only be used according to this Privacy Policy.
Important:By using our website, you agree to the collection and use of your data as described in this policy.
2. Information We Collect
We may collect the following information:
Personal Information:
- Name
- Email address
- Phone number
- Postcode
- Contact details submitted through forms
Technical Information:
- IP address
- Browser type and version
- Operating system
- Device information
- Time zone settings
Usage Information:
- How you use our website
- Pages visited, time spent, and browsing patterns
Marketing Preferences:
- Information about how you prefer to receive communication from us
How We Collect Information
We collect data in the following ways:
- Direct interactions: You may give us your identity, contact, and financial data by filling in forms or by corresponding with us by post, phone, email, or otherwise.
- Automated technologies or interactions: As you interact with our website, we may automatically collect technical data about your equipment, browsing actions, and patterns.
- Third parties or publicly available sources: We may receive personal data about you from various third parties and public sources.
3. How We Use Your Data
We use your information to:
- Process your energy grant eligibility
- Provide home insulation and energy-saving services
- Contact you about your enquiry
- Improve our website performance and user experience
- Send updates, offers, and relevant service information
- Comply with legal requirements
- Detect and prevent fraud or misuse
Legal Grounds for Processing
We process your data when:
- It is necessary for delivering our services
- You give us consent
- It is required for legal obligations
- It supports legitimate business interests without overriding your rights
4. Data Sharing
We may share your data with:
- Service Providers:To assist in delivering our services (e.g., surveyors, installation partners, CRM systems).
- Government & Grant Departments:Where required to verify eligibility for government-backed energy grants.
- Business Partners:To help complete your service or appointment.
- Legal/Regulatory Bodies:If required by law.
We never sell your data to third parties.
5. Data Security
We use strict security measures to protect your information, including:
- Encrypted communication
- Restricted access
- Secure servers
- Regular monitoring
If any data breach occurs, we will notify you and relevant authorities according to legal requirements.
6. Data Retention
We retain your information only as long as necessary to:
- Deliver our services
- Meet legal and regulatory requirements
- Maintain business records
We may anonymise your data for research or reporting purposes.
7. Your Rights (UK GDPR)
You have the right to:
- Access your information
- Correct inaccurate or incomplete data
- Request deletion of your data
- Restrict processing of your data
- Object to certain processing
- Request transfer of your data to another provider
To exercise these rights, contact us at info@greengrantsolution.co.uk
8. Cookies
Our website uses cookies to:
- Improve your browsing experience
- Analyse website traffic
- Save preferences
Types of cookies used:
- Essential cookies
- Analytics/performance cookies
- Functionality cookies
- Targeting cookies
You can disable cookies via your browser settings, but some website features may not work properly.
9. Third-Party Links
Our website may contain links to external websites.
We are not responsible for their privacy practices.
We recommend reviewing their policies before providing personal information.
10. Changes to This Policy
We may update this Privacy Policy from time to time.
Updates will be posted on this page and are effective immediately.
11. Contact Us
For any questions regarding this Privacy Policy, please contact us:
Green Grant Solution Ltd
📧 Email: info@greengrantsolution.co.uk
🌍 Website: https://greengrantsolution.co.uk/contact
📞 Phone: +44 7794 4390 96
🏢 Address: 352 Radford Road, Nottingham, England, NG7 5GQ